This Refund & Cancellation Policy explains how cancellations and refunds work for paid subscriptions to
FitOS (package name com.jaipar.fitos), provided by JaiPar Tech Solutions
(“we”, “us”, “our”). It forms part of our
Terms & Conditions. Words such as “Service” have the meaning given in those Terms.
- You can cancel anytime. You keep access until the end of the period you have already paid for.
- Subscription fees are generally non-refundable, including for partly used periods.
- We always refund duplicate payments, charges made in error, and charges made after you cancelled.
- Request a refund within 7 days of the charge. Approved refunds go back to the original payment method within 5–7 business days.
- This policy covers your FitOS subscription only — not the membership fees your gym collects from its members.
1. What this policy covers
This policy applies to fees you pay JaiPar Tech Solutions for a FitOS subscription or plan (for example, a monthly or yearly plan for your gym or branches). It does not apply to money your gym collects from its own members and records in the App — see section 9.
2. Cancelling your subscription
- You can cancel your subscription at any time by emailing us at the address in section 11 from, or quoting, your registered username and mobile number.
- Cancellation stops future renewals. Your access continues until the end of the billing period you have already paid for, and is then restricted.
- To avoid being charged for the next period, cancel at least 24 hours before your renewal date.
- Cancelling a subscription does not delete your account or data. To delete them, follow the steps in the Privacy Policy.
3. General rule: no refunds
Because you can review the Service before paying and cancel at any time, subscription fees that have been paid are non-refundable, including for unused days, months or branches in a billing period, except in the cases listed in section 4 or where a refund is required by applicable law.
4. When you are eligible for a refund
We will refund you in the following cases:
| Situation | What you get |
|---|---|
| Duplicate payment — you were charged more than once for the same plan and period | Full refund of the extra charge(s) |
| Charged in error — wrong amount, wrong plan, or a technical error on our side | Refund of the amount charged incorrectly |
| Charged after cancellation — you cancelled as described in section 2 but were still charged for a new period | Full refund of that renewal charge |
| Payment debited but plan not activated — money left your account but your subscription was not activated and we could not fix it within 72 hours | Full refund, or activation of the plan if you prefer |
| Major outage caused by us — the Service was unavailable for more than 72 consecutive hours due to a fault on our side | A pro-rata refund or service credit for the days affected, at your choice |
5. When refunds are not given
- You changed your mind, stopped using the App, or forgot to cancel before renewal (outside the cases in section 4).
- Partly used billing periods, or downgrading to a smaller plan in the middle of a period.
- Your account was suspended or terminated for breaching the Terms & Conditions.
- Problems caused by your device, internet connection, third-party services (such as WhatsApp or your bank), or incorrect data entered by you or your staff.
- Requests made more than 7 days after the charge, except where the law requires otherwise.
6. How to request a refund
- Email jaiminparmar8980@gmail.com with the subject “FitOS – Refund Request” within 7 days of the charge.
- Include your registered username, registered mobile number, the payment date and amount, the transaction / UTR reference, and a short reason.
- Attach a screenshot of the payment if available. We may contact you on your registered number to verify the request.
7. Processing & timelines
- We will reply to your request within 3 business days and tell you whether it has been approved.
- Approved refunds are sent to the original payment method (for example, the same UPI ID, card or bank account) within 5–7 business days of approval. Your bank or payment provider may take a few more days to show it.
- Refunds are made in Indian Rupees (INR). Any GST charged on a refunded amount is refunded or adjusted as allowed by law.
- Fees charged by banks or payment providers on your side, and currency conversion differences, cannot be refunded by us.
8. Purchases through app stores
If you buy a FitOS subscription through Google Play or another app store, the purchase is processed by that store and its refund policy applies. You can request a refund through the store (for Google Play, from your Play account’s order history). We cannot issue refunds for store purchases directly, but we are happy to help.
9. For gym members
FitOS is software that gyms use to record their members’ memberships and payments. JaiPar Tech Solutions does not receive or hold membership fees paid to a gym. If you are a gym member and want a refund of a membership fee, please contact your gym directly — its own refund policy applies.
10. Changes to this policy
We may update this policy from time to time. We will change the “Last updated” date at the top of this page and, for material changes, notify you in the App or by other appropriate means. Changes do not affect payments made before the change takes effect.
11. Contact us
For cancellations, refunds or billing questions, contact us:
- Developer
- JaiPar Tech Solutions
- App
- FitOS (com.jaipar.fitos)
- jaiminparmar8980@gmail.com
- Website
- https://jaiparfitos.com/
- Country
- India