This Privacy Policy explains how JaiPar Tech Solutions (“we”, “us”, “our”)
collects, uses, shares, stores and protects information when you use the
FitOS mobile application (package name com.jaipar.fitos)
and its related backend services at gymapp.jaipar.in and the website jaiparfitos.com (together, the “App”).
By using the App you agree to the practices described here. If you do not agree, please do not use the App.
- FitOS is a business tool for gym owners and their staff to manage branches, members, memberships and payments.
- We collect only the data needed to run that service. We do not sell personal data.
- The App shows no advertising, does not use the Advertising ID and does not access your location.
- All data is sent to our servers over encrypted HTTPS connections.
- You can request deletion of your account and data at any time — see Account & Data Deletion.
1. Who we are
FitOS is developed and operated by JaiPar Tech Solutions, India. We are responsible for the data described in this policy that relates to App account holders (gym owners and staff). For personal data that gym owners enter about their own members, please also see section 7.
2. Information we collect
We collect the following categories of information. Unless stated otherwise, the information is provided directly by you while using the App.
| Category | Data | Purpose |
|---|---|---|
| Account information (gym owners & staff) | Owner name, username, password, mobile number, gym / branch name, branch address, branch logo | Create and secure your account, sign you in, identify your gym and branches |
| Phone verification | Mobile number and one-time password (OTP) verification status | Verify that you own the mobile number used to register (via Firebase Authentication) |
| Gym member (customer) records | Member name, mobile / WhatsApp number, profile photo (optional), assigned branch, date added | Let gyms manage their members |
| Membership & financial records | Membership plan, start/stop dates, status, amounts paid, outstanding balance, payment mode (e.g. cash/UPI), staff who collected payment, branch pricing history, revenue summaries | Track memberships, payments and dues; generate reports and receipts. We do not collect or store card numbers, bank account details or UPI PINs. |
| Staff activity | Which staff user added, updated or collected data (staff ID and timestamps) | Audit trail and accountability inside the gym |
| App and device information | Network connectivity state, basic technical data in server logs (e.g. IP address, request time) | Keep the service working, prevent abuse and diagnose errors |
What we do NOT collect: precise or approximate location, contacts, call logs, SMS content, browsing history, health or fitness sensor data, or the Android Advertising ID.
3. Device permissions
The App only requests permissions needed for its features. You can revoke them at any time in your device settings; some features may then stop working.
- Camera – to take a member’s profile photo when you choose to. Photos are uploaded only when you save the member record.
- Photos / Storage – to pick an existing image from your gallery and, on Android 9, to save generated PDF receipts/reports to your device.
- Notifications – to show reminders and service alerts (e.g. subscription expiry).
- Internet & network state – to communicate with our servers and detect when you are offline.
4. How we use information
- To provide, operate and maintain the App’s features (member, membership, payment and branch management, dashboards and reports).
- To create and authenticate accounts, including OTP phone verification.
- To generate PDF receipts and reports on your device, and to let you send payment reminders to members via WhatsApp when you choose to.
- To manage your FitOS subscription and notify you about service status.
- To provide customer support and respond to your requests.
- To keep the service secure, detect fraud or misuse, and comply with legal obligations.
We do not use your data for advertising, profiling, or automated decision-making, and we do not sell or rent personal data to anyone.
5. How we share information
We share personal data only in these limited cases:
- Within your gym – data you enter is visible to authorised owners and staff accounts of the same gym.
- Service providers – trusted providers that host our servers or provide authentication (listed in section 6), bound to use data only to provide their service to us.
- At your direction – e.g. when you tap the WhatsApp reminder button, the App opens WhatsApp with the member’s number and a pre-filled message; you decide whether to send it. When you share a PDF receipt, it goes to the app you select.
- Legal reasons – if required by law, court order or a government authority, or to protect the rights, safety and property of JaiPar Tech Solutions, our users or the public.
- Business transfer – if JaiPar Tech Solutions is involved in a merger, acquisition or sale of assets, with notice to you.
6. Third-party services
The App uses the following third-party services, each with its own privacy policy:
- Firebase Authentication (Google LLC) – phone number OTP verification. Your phone number is sent to Google to deliver the SMS code. Firebase Privacy
- Google Play Services – core Android services used by Firebase. Google Privacy Policy
- WhatsApp (Meta) – only opened when you choose to send a reminder; no data is sent automatically. WhatsApp Privacy Policy
7. Data about gym members
Gym owners and staff use the App to record information about their own members. For that data, the gym decides what is collected and why, and JaiPar Tech Solutions processes it on the gym’s behalf to provide the service. Gyms are responsible for informing their members and obtaining any consent required by law before entering their details or photos into the App.
If you are a gym member and want to access, correct or delete your information, please contact your gym first. You may also contact us at the address in section 14 and we will help or forward your request to the gym.
8. Data security
- All data between the App and our servers is transmitted using encryption in transit (HTTPS/TLS).
- Access to data is restricted to the authenticated owner and staff accounts of each gym and to authorised JaiPar Tech Solutions personnel who need it to operate the service.
- Login session details are stored in the App’s private storage on your device.
No method of transmission or storage is 100% secure, but we use reasonable administrative, technical and physical safeguards to protect your information.
9. Data retention
We keep account, member, membership and payment data for as long as your gym account is active, so that your records and history remain available to you. When an account is deleted, we delete or anonymise the associated personal data within 30 days, except where we must keep limited records for longer to meet legal, tax, accounting or dispute-resolution obligations. Server logs are kept for a limited period for security and troubleshooting.
10. Account & data deletion
You can request deletion of your FitOS account and associated data at any time:
- Send an email to jaiminparmar8980@gmail.com with the subject “FitOS – Account Deletion Request”.
- Include your registered username and registered mobile number, sent from or referencing the account you want deleted.
- We may contact you on your registered mobile number to verify that the request is genuine.
What is deleted: your account (name, username, password, mobile number), your gym/branch details and logo, and all member, membership and payment records belonging to your gym.
What may be retained: limited transaction records required by law (for example, for tax or accounting purposes) for the legally required period, after which they are deleted.
Deletion is completed within 30 days of verification. You can also ask us to delete specific data (for example, a single member’s photo or record) without deleting your whole account, using the same email address.
11. Your rights & choices
Depending on the laws that apply to you (including India’s Digital Personal Data Protection Act, 2023), you may have the right to:
- Access the personal data we hold about you;
- Correct inaccurate or incomplete data (much of it can be edited directly in the App);
- Request deletion of your data;
- Withdraw consent where processing is based on consent;
- Nominate another person to exercise your rights in the event of death or incapacity;
- Raise a grievance with us, and, if unresolved, with the relevant data protection authority.
To exercise any of these rights, contact us using the details below. We will respond within the timelines required by applicable law.
12. Children’s privacy
The App is a business tool intended for gym owners and staff aged 18 or older and is not directed to children. We do not knowingly collect personal data from children through account registration. If a gym records a member who is under 18, the gym is responsible for obtaining verifiable consent from the parent or guardian. If you believe a child has provided us personal data without appropriate consent, please contact us and we will delete it.
13. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top of this page and, for significant changes, notify you in the App or by other appropriate means. Continued use of the App after changes take effect means you accept the updated policy.
14. Contact us
If you have any questions, requests or complaints about this Privacy Policy or your data, please contact us:
- Developer
- JaiPar Tech Solutions
- App
- FitOS (com.jaipar.fitos)
- jaiminparmar8980@gmail.com
- Website
- https://jaiparfitos.com/
- Country
- India